Refund policy

All sales are final on Byrd Consignment. However, we take an active role in each and every purchase made on Byrd Consignment to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. These will be investigated.  
 

If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery by emailing hello@byrdstyle.com. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the store and offer them a replacement or refund. The item must be returned to us in 7 working days and be unused and in the original packaging.